Check out the most common questions
The FAQs below are some of the most common questions we get asked about our service. If you don’t find an answer here, please do not hesitate to call us and we will answer your question promptly.
Q: How do I know I can trust Underdogs Cleaning?
We are a local company founded in 2021 and built from the ground up in San Diego. We have built long-lasting relationships with some of the most prominent businesses in San Diego. As a company, we’re committed to paying competitive wages and using only experienced, trustworthy cleaners living in the local area. All of our cleaning technicians are under the umbrella of our insurance and bond.
Q: Do you carry general liability?
Yes, the maximum amount and we can give you access to our LIVE certificate 24/7.
Q: Can you add additional insured?
Absolutely, and you will have 24/7 live access.
Q: Do you carry workers comp?
Yes, every cleaning tech is 100% covered.
Q: Do you carry janitorial bond?
Absolutely, we carry a 10k bond and provide you with all documentation before we sign any agreements.
Q: Do you do background checks?
Most definitely, every employee is vetted.
Q: Do you offer net terms?
Yes, we do. We can customize a term with any long-term agreement.
Q: Can you invoice and take payment through our company’s preferred platform?
Yes, we personally invoice and bill through QuickBooks, but if you have a different accounting app that we can sign up for to make your bookkeeping seamless, we have no problem with that.
Q: Do you do one-time cleanings?
Yes, we can provide any amount of cleaning you need. 1x, daily, weekly, monthly, quarterly. You just let us know, and we’ll accommodate you!
Q: Do you do emergency cleaning?
Yes! Give us a call ASAP!! If we can’t help on the fly, we can recommend you to another trusted company in our network!
Q: Do you offer discounts?
We most certainly do!
Repeat customers, cash customers, referrals, long-term agreements, and for all active and retired military, to name a few!
Q: Do you take credit card?
Yes, fees do apply (no fee for ACH).
Q: Do you give estimates over the phone?
We can only provide range estimates over the phone. The only way we can ensure accuracy is in person. The layout of every building combined with your requested scope of work varies, so we need to walk through and get a visual. But we are professionals and can definitely give you a range over the phone. We’re available any day to schedule in-person quotes.
Q: What areas do you serve?
We serve all of San Diego County
Q: Do you clean residential properties?
We only service vacant residential units.
—We don’t currently offer services for occupied residential (home) cleaning but would be happy to point you in the direction of a trusted vendor that specializes in that area.
Q: Do I need to provide any cleaning supplies?
If you have a preference for cleaning products or tools you want used, please feel free to have them handy. Or provide us with a list, and we will buy them. Otherwise, we come fully prepared with our own.
Q: Do you guarantee your work?
Absolutely! If you happen to have any grievances, we will send a supervisor to solve any problems swiftly! We will also provide a credit towards your next invoice.
Q: Should workers clean up before Underdogs Cleaning arrives?
When we send over an official estimate, we have seen the unit and detailed the scope of work for you to approve. If any additional cleaning/moving needs to be done beyond what’s in the estimate, we can add on service hours.
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We couldn’t have said it better ourselves!
Trusted by businesses throughout San Diego.
We live to deliver on our mission, to make sure our customers are satisfied and they feel great about our partnership for the long haul.
